Step one in building a thriving franchise: Putting together a strong team. The training process is where you set the tone for your employee’s tenure with your franchise. Getting each new team member geared up and ready to work hard starts from day one.
Here are five training practices you can employ to foster stronger employees in your franchise.
1. Have an Onboarding Manual Ready to Go
It’s hard to remember what to teach a new employee. After all, you’re immersed in your franchise already so most of the standard procedures come as second nature.
Having a manual ready to go means you’re less likely to forget important training items, which could cause your new team member to stumble in his new role. Use the manual as a starting point. Let the employee take it home with him so if he’s struggling with an area of your job, he has the book as a reference point.
2. Set 90-Day Goals
Just because someone is new doesn’t mean he shouldn’t be striving for excellence from day one. Set a few attainable goals to show him what’s expected and how he can be a strong team player. Make sure these goals are realistic so you create excitement about the job instead of dread and frustration from the get go.
3. Host Regular Meet and Greet Nights
One of the best ways to be a better franchise boss is to break away from the daily grind. Strong employees are born out of strong teamwork. The more helpful each of your team members can be in training and making your new employee feel welcome, the better.
Hosting regular meet and greet nights will foster that team camaraderie. Then, when your new employee is on the job, he’ll already feel comfortable with his teammates, making him feel more at ease with asking questions while at the same time being driven to work harder and more efficiently.
4. Personalize the Experience
No two employees learn the same. Ask your new employee how he prefers to learn and then set him up with the tools he needs to succeed. For example, some people prefer to learn by shadowing, while others prefer to learn by doing. Listen and give him the tools he needs to thrive from day one.
5. Provide Him With a Name Tag
Names are incredibly personal. To make an employee feel as though he is a part of the team from the minute he shows up, give him a name tag. This will make it easier for your other team members to embrace the new kid on the block and support him in his job growth.
The onboarding process is a critical part of building a strong franchise. The stronger your employees are the harder they will work to make your business a success.
Susan Payton is the President of Egg Marketing & Communications, a marketing firm specializing in content writing and social media management. She’s written three business books, including How to Get More Customers With Press Releases, and frequently blogs about small business and marketing on sites including Forbes, AllBusiness, The Marketing Eggspert Blog, and Tweak Your Biz. Follow her on Twitter @eggmarketing.