One industry to watch as these new forms of technology influence daily business operation for many franchisees is computer franchising, and in particular tech franchises that focus on repair. The term “personal electronics” has come to encompass a much wider arena of devices that are used daily in many businesses.
Tablet use is on the rise in many quick and full service restaurants where installments allow customers greater control of their dining experience. Full service restaurant tablets are currently posted on tables for drink and dessert orders at participating restaurants, though entrée orders are still handled by servers. With a focus on faster payment options, tablets allow diners to leave more quickly once their meals are over. Additional entertainment applications may also be available in the future, potentially for a fee.
Smartphone use is also a popular tool for customer convenience when ordering and paying, one which customers all over the U.S. continue to use as part of their everyday personal routine. The blending of personal and commercial electronic use in both private and community life will continue to warrant the expansion of tech service industry franchises.
If tablet use proves to be a lasting hit with customers, a long term need for assistance maintaining and updating devices will thus most certainly create a demand for even more tech savvy businesses. Competition in this industry will also be on the rise in the coming years as smartphones and tablets become increasingly connected with daily commerce across major cities.
Anything related to acquiring and maintaining these devices will become a key area of opportunity for franchising. The number of nationwide franchisors supplying these services is currently relatively small and sure to increase as industries roll out newer ways to link customers and technology every day. Potential customers include B2C tech assistance as well as larger B2B commercial customers.