The recognition comes after an independent survey conducted by the Franchise Research Institute in which 75.8 percent of Express Oil Change and Service Center franchisees participated. The survey was designed to determine the level of franchisee satisfaction within the Express Oil Change and Service Center franchise system.
“For the past seven years Express Oil Change and Service Center has turned to the Institute to conduct annual surveys of their franchisees to obtain honest feedback about their franchise system,” said Jeff Johnson, founder and CEO of Franchise Research Institute. “The company understands that using unbiased, confidential, third-party research is the best way to judge what is working well and what needs to be improved for its franchisees.”
The survey asked Express Oil Change and Service Center franchise owners to rate their franchisor through a series of questions in categories such as overall growth potential, quality, support and communication.
Among the most notable responses received from Express Oil Change and Service Center franchisees were these:
- 96 percent of franchisees gave a positive rating to the overall quality of the Express Oil Change and Service Center franchise system.
- 96 percent of franchisees stated they would recommend the Express Oil Change and Service Center franchise to a prospective franchisee.
- 96 percent of franchisees agreed with the statement, “My franchisor and I are committed to a positive, long term relationship.”
- 100 percent gave a positive grade to Express Oil Change and Service Center’s initial training.
"It takes a very strong franchise training and support program to obtain this high level of satisfaction,” said Johnson.
Donald Larose, Senior Vice President of Franchise Development for Express Oil Change and Service Center, agrees with Johnson that the results are exceptional and reinforce the fact that the decisions made at corporate level are helping franchisees build strong businesses.
Express Oil Change & Service Center is a recognized leader in the quick-lube and automotive service industry and the largest independent quick-lube chain in the Southeast with both corporate and franchise-owned locations. Express Oil Change has more than 170 locations in ten states: Alabama, Florida, Georgia, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee, Louisiana and Texas. More than 100 locations are franchise-owned.
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