Stacy Peterson on Building MaidPro Tucson on Relationships

In this MaidPro franchisee video, Stacy Peterson, who has owned the MaidPro location in Tucson, Arizona since 2019, tells the story of how she went from part-time house cleaning to running a fast-growing franchise. Her central message is that MaidPro is not just about cleaning but about the relationships built with staff and clients.

Peterson started cleaning houses as a mom of three young girls who wanted income of her own. After answering a Facebook request for light housekeeping for an elderly woman, she arrived one day to find the client had fallen near her mailbox. Peterson called 911, gave basic first aid and then stayed to clean the home so the woman would not return from the hospital to a mess. Word spread among the client's friends, and demand grew quickly. Peterson and her best friend alternated childcare and cleaning for about two and a half years until her husband began researching MaidPro as a more efficient way to grow.

Peterson says her location became one of the fastest growing, reaching 197 clients within a year, largely through word of mouth. She meets every client personally, bringing a welcome packet and visiting the home rather than quoting over the phone.

Her approach to staff is just as personal. Many of her employees are working moms, and she tells them they are never just a number and encourages them to communicate their needs. MaidPro's technology lets her run the business from anywhere, including the sidelines of her daughter's games.