Window Genie : Rob and Michael McKenna on Their Window Genie Journey

This owner testimonial features Rob McKenna and his son Michael, who own Window Genie of Princeton, which opened in March 2014. In the video, Rob explains that joining Window Genie felt like becoming part of an extended family. He shares how losing his job in 2012 pushed him toward business ownership, describing a tough stretch of interviews amid high New Jersey unemployment when he felt his age was working against him. By early 2013 he decided he had to take control of his own destiny and began searching for a business he could build. Rob details the three reasons Window Genie appealed to him, centered on his background with an annuity business and his MBA. He saw the franchise as an annuity model, because doing right by customers on one job, such as window cleaning, naturally leads them to book power washing, gutter work, and other services, making each customer more valuable over time. Throughout the video he speaks about the pride he takes in the organization he has built, the employees who rely on him for their paychecks, and the fun his team has together. He notes that they recite the company's code of values every day, and that his business has become well known and respected throughout the community.