ComForCare Home Care Franchise Costs, Fees & FDD

Year Business Began: 1996

Franchising Since: 2001

Headquarters: Troy, Michigan

Estimated Number of Units: 250

Franchise Description: ComForCare Franchise Systems, LLC is the franchisor. The franchisor’s parent company is Best Life Brands, LLC. ComForCare Home Care franchised businesses provide: (i) personal care services: non-medical in nature that include companionship, personal care for activities of daily living (ADLs) and instrumental activities of daily living (IADLs) along with homemaker/chore provider services to persons of all ages allowing them to age in place and (ii) on-site community care. In addition, once franchisees have achieved certain financial and operational levels, they may seek authorization to provide private duty nursing (PDN) services: hourly, shift-based care performed by a home health aide (HHA), licensed practical nurse/licensed vocational nurse (LPN/LVN), or registered nurse (RN) to patients of all ages with long term complex health conditions (non-Medicare).
Training Overview: The training program has four phases and takes approximately six to eight weeks to complete. Phase one training takes approximately two to three weeks to complete and occurs in the franchisee’s approved location/protected territory via a mix of self-study, e-learning, and virtual classes. Phase two training takes approximately two weeks to complete and occurs at the franchisor’s corporate headquarters and/or via a mix of e-learning and virtual classes within the franchisee’s approved location/protected territory. Phase three training takes approximately 2.5 weeks to complete and occurs in the franchisee’s approved location/protected territory via a mix of self-study, e-learning, and virtual classes. Phase four training occurs in the franchisee’s approved location/protected territory via a mix of in-person training (if allowed), e-learning, and virtual classes after franchisees have opened their franchised business. If later qualified, the franchisor currently anticipates that its private duty nursing training program will require two to three business days in order to complete. Upon written request, the franchisor may provide additional assistance or training to franchisees at a mutually convenient time.

Territory Granted: Franchisees will receive the right to operate their franchised business in a specific geographic area (protected territory) with a population of between 25,000 and 35,000 people over the age of 65. The protected territory will be defined by reference to specified U.S. Postal Service ZIP codes that will be described in the Franchise Agreement. The protected territory is protected only to the extent that the franchisor will not locate another franchise or company-owned location within its geography and to the extent that it will not facilitate approved services under the mark “ComForCare Home Care” for clients who live within the protected territory. To maintain the exclusivity of the area and retain their business, franchisees must attain and maintain at least the minimum billable hours specified by the franchisor.

Obligations and Restrictions: The franchisor requires that franchisees personally supervise the franchise business full-time, as well as employ on a full-time basis, at least one other administrative or marketing employee. “Full-time” is defined as the expenditure of at least 35 hours of work per week, including vacation, sick leave, and other excused absences (a minimum of 70 hours weekly cumulatively between two individuals). In addition, franchisees also must employ, on a part-time basis, a dedicated caregiver recruiter, preferably with previous administrative experience. Thereafter, once franchisees achieve 500 bi-weekly billable hours, this position must be full-time. Franchisees also must employ, on a part-time contingent basis, a nurse for the purpose of providing clinical oversight to the agency's operations, training field caregivers, performing client assessments and supervisory visits, and for maintaining physician orders where physician orders are required to be maintained. Franchisees must have regular services available at least eight hours a day, five days a week, and emergency services must be available 24 hours a day, seven days a week. Franchisees must offer and sell only products and services that the franchisor has expressly approved for sale in the manual or otherwise in writing. Franchisees must discontinue selling and offering for sale any products or services that the franchisor disapproves of in writing at any time.

Term of Agreement and Renewal: The length of the initial franchise term is 10 years. If franchisees are in good standing and they meet other requirements, they may add one successor renewal term of 10 years.

Financial Assistance: The franchisor has no obligation to provide franchisees with any financing, but it may agree to finance up to 50% of the initial franchise fee for qualified prospective franchisees under specified terms and conditions. The franchisor’s decision to finance the initial franchise fee may be based, in part, on the franchisee’s creditworthiness, the collateral the franchisee has available to secure the financing and the franchisor’s then-current financing policies. The franchisor may periodically agree with third-party lenders to make financing available to qualified franchisees and the franchisor may, at its sole discretion, refer franchisees to a third-party lender for financing. The franchisor does not guarantee a franchisee’s obligations to third parties.

Estimated Initial Investment

Name of Fee	Low	High
Initial Franchise Fee	$29,500	$153,000
Travel Expenses for Training	$0	$7,800
Real Estate & Related Expenses – 3 Months	$2,250	$5,000
Office Equipment	$2,300	$6,800
Computer Systems – 3 Months	$3,000	$5,000
Signs	$100	$575
Miscellaneous Opening Costs	$1,200	$5,600
Licensing Fees	$0	$6,000
Accreditation Fees	$0	$10,000
Insurance – 3 Months	$1,875	$3,650
Office Supplies	$1,000	$2,350
Local Marketing – 3 Months	$6,000	$6,000
Recruiting Expenses – 3 Months	$2,250	$2,250
Additional Funds (3-6 months)	$23,500	$66,500
ESTIMATED TOTAL	$72,975	$280,525

 
Other Fees

Type of Fee	Amount
Royalty Fee	5% of gross sales with a minimum royalty fee per month.
General Marketing Fee	1% of gross sales with a minimum general marketing fee per two-week billing period.
National Advertising Fee	1% of gross sales with a minimum national advertising fee per two-week billing period.
Client Management Software Fee	Currently $480 per month.
Technology Fee	$100 per month.
Telehealth Fees	Varies but may be up to $500 per month.
Electronic Claims Management Fee	Varies.
Google Workspace Fee	$18 per month, per Google Workspace account.
essentialALZ Exam	Currently, $55 per exam, per person.
Local Marketing Spend	2% of gross sales.
Accounting Software Fee	Varies.
Contact Center Fee	Varies by services selected. Not currently required.
Protected Territory Change Fee	$5,000
Annual Conference Fee	Up to $1,000 per person for the first two attendees; Up to $500 for each additional attendee.
Annual Conference Absentee Fee	$2,500
Regional Meeting Fee	Up to $350 per person.
Regional Meeting Absentee Fee	$750
Training for Additional Persons	$2,000
Supplemental Training at the Franchisee’s Office	$500 per day plus expenses.
Additional Training	$350 per day.
Renewal Fee	$7,500 or $15,000
Independent Agency Acquisition Fee	$20,000
Business Transfer Fee	$10,000 at the time of transfer if the transfer involves 50% or more change of ownership. If the transfer involves less than a 50% change of ownership, the transfer fee will be calculated based upon the percentage of ownership change.
Business Transfer Training Reserve	$10,000
Third-Party Broker Listing Fee	Varies by broker.
Examination/Audit of the Franchisee’s Records and Under Reporting Penalty	$300 per day per person plus: expenses, full amount of any underpayment, $5,000 penalty, and interest on any underpayment.
Customer and Location Infraction Fee	$2.00 per billable hour plus a penalty of $5,000.
Client Resolution Fee	Greater of $500 or $50/hour.
Benchmarking Non-Participation Fee	$1,000
Unapproved Services Fee	1% of gross sales.
Late Payment Fee	Up to $150 per week for each individual payment past due.
Late Reporting Fee	Up to $500 for the first overdue report then $100 per report per week until the overdue reports are submitted.
Interest	Lesser of 18% or the maximum amount allowed by state law.
Reimbursement of Monies Paid by the Franchisor on the Franchisee’s Behalf	Varies.

The above information has been compiled from the FDD of ComForCare. Year of FDD: 2025.
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