Kilwins

Own a Sweet Tradition More Than 80 Years in the Making

Kilwins is a chocolate, fudge, and ice cream franchise built around premium products and a memorable in-store experience. Founded in 1947, the brand has spent 80 years perfecting the combination of fine chocolates, made-in-store confections, Original Recipe ice cream, and beautifully packaged take-home treats that have made Kilwins a destination for generations of customers.

Franchise owners benefit from a proven business model, multiple revenue streams, flexible store formats, comprehensive training, and support that extends from site selection and store development through opening and daily operations. With nearly 200 territories sold in 31 states, Kilwins continues to bring its signature sights, smells, flavors, and customer experience to new communities nationwide.

WHY CHOOSE KILWINS

• Nearly 80 Years of Experience
  Kilwins has been creating premium chocolates, confections, and ice cream since 1947, giving franchise owners the advantage of an established brand and a business model refined through decades of operating experience.
• Premium Products Customers Know and Love
  100% of Fair Trade Certified™ Kilwins Heritage Chocolate is made using proprietary recipes in the company's kitchen in Petoskey, Michigan, while its Kosher-certified Original Recipe ice cream is delivered to stores using dedicated temperature-controlled trucks to maintain quality.
• Multiple Revenue Streams
  Franchise owners can generate sales through premium ice cream, fine chocolates, fresh made-in-store treats such as fudge, caramel corn and brittle, take-home gifts, seasonal and wedding purchases, and online ordering, with premium ice cream accounting for more than 50% of sales.
• An Experience That Engages the Senses
  Kilwins stores are designed to become destinations, combining the aroma of fresh waffle cones and confections with visible production elements such as marble tables and copper kettles to create the nostalgic, interactive experience associated with the brand.
• Flexible Store Formats
  Kilwins offers multiple store formats designed to work across different real estate opportunities and markets, with some prototypes able to fit spaces as small as approximately 600 square feet while maintaining the core Kilwins experience.
• Support From Site Selection to Opening Day
  Kilwins assists franchise owners with site selection, planning, store design, equipment, buildout, and grand opening preparation, with turnkey store development and buildout management services available for owners who choose them.
• Training Designed to Prepare Your Team
  Kilwins University provides comprehensive education for franchise owners and their teams, complemented by 24/7 online learning tools, brand standards resources, ongoing operational guidance, and experienced field support.
• Systems That Simplify Daily Operations
  Franchisees receive access to Kilwins' integrated proprietary Point-of-Sale system, reporting metrics, approved product ordering systems, and controlled distribution network to help streamline sales, inventory, product management, and daily operations.

TRAINING & SUPPORT

Kilwins provides franchise owners with comprehensive training and ongoing resources designed to help them deliver a consistent, premium customer experience while operating their businesses effectively. Support includes:

• Kilwins University training
• Online learning tools and resources
• Brand Standards Manual
• Site selection assistance
• Store planning and design
• Buildout guidance and optional management services
• Grand opening support
• Marketing resources
• Proprietary POS and reporting systems
• Approved product ordering systems
• Controlled product distribution
• Ongoing operational and field support

Kilwins also operates a dedicated distribution system using climate-controlled trucks and Kilwins drivers to help ensure stores receive products at the quality and consistency expected across the brand.

IDEAL CANDIDATE

Kilwins is looking for ambitious, caring franchise owners who are passionate about high-quality products and creating a memorable customer experience. Previous food-service or business ownership experience can be helpful but is not required. Ideal candidates are:

• Customer-centric and service-focused
• Inspiring leaders and team builders
• Detail-oriented
• Passionate about premium products
• Committed to maintaining Kilwins brand standards
• Interested in becoming part of their local community
• Prepared to follow an established franchise system
• Motivated to build and grow their own business

Own the Best Taste in Franchising.

Request information below to learn more