Glass Doctor Franchise Costs, Fees & FDD

Year Business Began: 1962

Franchising Since: 1977

Headquarters: Waco, Texas

Estimated Number of Units: 185

Franchise Description: Glass Doctor SPV LLC is the franchisor. The franchisor is a wholly-owned subsidiary of Neighborly Assetco LLC. Franchisees either (i) install, repair and replace residential and commercial flat glass and shower enclosures and provide related services and sell related products pursuant to certain standards and specifications (the home and business option); or (ii) install, repair and replace auto glass, and provide related services and sell related products pursuant to certain standards and specifications (the auto option).
Training Overview: If the franchisor requires, franchisees must attend the Phase I Training with their assigned franchise consultant or other designated person prior to participating in other training. At least one owner or designated manager must attend and complete Phase I and Phase II Training to the franchisor’s satisfaction, and in the case of Phase II Training, an owner as well as any manager of a location must attend and complete training to the franchisor’s satisfaction. The Phase I Training will generally last 1.5 days but training time may vary depending upon the knowledge, qualifications, and experience of the franchisee. After Phase I Training has been completed, franchisees will attend Phase II Training, which generally will last 10 days. Currently, the Phase II Training starts at the franchisor’s offices in Waco, Texas or it may be conducted virtually. Franchisees must also attend, every year, at their expense, the annual training or conference event specified by the franchisor and currently referred to as “Reunion,” and any other training (including regional conferences) it designates as required.

Territory Granted: Franchisees will receive the right to operate the business at a location within their territory that meets the franchisor’s site selection guidelines. The Franchise Agreement will also specify a designated territory that will provide franchisees with limited territory protection. The Franchise Agreement does not grant any territorial rights beyond the territory. The territory will generally have a population of up to 300,000. A maximum population in the territory will generally not exceed 400,000, although larger population may be allowed under certain circumstances (e.g., densely populated urban areas or a high percentage of the prospective territory is impoverished). Franchisees will maintain rights to the territory even if the population in the territory increases. Franchisees will not receive an exclusive territory.

Obligations and Restrictions: If franchisees are individuals, they must directly perform or supervise the operation of the business unless the franchisor consents otherwise. If franchisees are a corporation or other legal entity, direct, on-site supervision must be done by a designated owner (the principal owner) who has successfully completed the training program unless the franchisor consents otherwise. Franchisees must offer and sell only the goods and services that conform to the franchisor’s standards and specifications and that apply to either the home and business option or the auto option, depending on which option the franchisee has the right to operate under.

Term of Agreement and Renewal: The length of the initial franchise term is 10 years. The Franchise Agreement can be renewed for one additional 10-year term by executing the then-current form of Franchise Agreement and meeting the other requirements for renewal.

Financial Assistance: The franchisor has no obligation to provide franchisees with any financing, but it may agree to finance a portion of the initial franchise fee for qualified prospective franchisees under specified terms and conditions. The franchisor’s decision to finance the initial franchise fee will be based, in part, on the franchisee’s creditworthiness, the collateral the franchisee has available to secure the financing and the franchisor’s then-current financing policies. The franchisor does not provide any financing in any transaction in which brokers are involved. The franchisor may periodically agree with third party lenders to make financing available to qualified franchisees and it may, in its sole discretion, refer franchisees to a third party lender for financing. The franchisor does not guarantee a franchisee’s obligations to third parties. If franchisees are a United States or Canadian honorably discharged veteran (as such term is defined by the franchisor in its sole discretion) who meets the qualifications for purchasing a franchise, the franchisor will discount the minimum initial franchise fee by 20%.

Estimated Initial Investment

Name of Fee	Low	High
Initial Franchise Fee	$59,900	$59,900 $200 per 1,000 additional population over minimum
Vehicle	$2,000	$50,000
Equipment, Supplies & Inventory and Business Start-Up Package	$25,000	$65,000
Insurance	$3,000	$6,000
Advertising & Promotional and Local Marketing Spending for Marketing Startup Phase	$15,000	$30,000
Training, Travel, Lodging & Food	$2,500	$5,000
Deposits, Permits & Licenses	$2,000	$5,000
Professional Fees	$300	$5,000
Real Estate	$4,000	$15,000
Call Center Setup Fee	$4,200	$7,200
Additional Funds – 3mo.	$35,000	$75,000
ESTIMATED TOTAL	$152,900	$323,100 + any additional franchise fee

 
Other Fees

Type of Fee	Amount
License Fee	4% to 7% of gross sales, except for special rates that apply to certain sales. In addition, minimum license fees apply.
Marketing and Promotion (MAP) Fee	2% of gross sales, except for special rates that apply to certain sales. In addition, minimum MAP fees apply.
Local Marketing Groups	Not to exceed 3% of gross sales.
Technology Package Fees	$67 per month. Currently these fees cover the use of Qvinci, FranConnect, one NPS provider location, one Microsoft Office365 Exchange email accounts and one Office 365 E1 account. Additional fees may apply for additional email accounts and QuickBooks Online, if applicable.
Late Fees (on Technology Package Fees)	$25 per month or the maximum amount allowed under the law, whichever is less.
Call Center Program Fees	Current fees: $349.99 - $449.99/month (depending on the third-party vendor NCS is able to use) plus $25 per booked appointment.
Annual Convention (Reunion) Fees	Currently $1,000 or less.
Transfer Fee	The greater of (i) $7,500 or (ii) 5% of the sales price.
Late Fees	$10 per day.
Dishonored Check or ACH Draft	$50
Interest	12% on unpaid balances.
Failure to Maintain Insurance	The franchisor’s actual cost for insurance premiums and a reasonable fee for expenses it incurs.
Audit	Cost of audit plus expenses, plus any amount owed as shown by the audit, plus interest and late fees.
Audit Noncompliance Fee	$500 per document (up to $2,500 per audit) that franchisees fail to timely make available to the franchisor in connection with an audit; and/or: cost of audit, if audit is rescheduled due to the franchisee’s failure to cooperate with the audit.
Renewal Fee	$5,000
Amendment Fee	$300
Indemnification and Attorneys’ Fees and Costs	Varies according to loss.
Tax Reimbursement	Varies according to tax.
Additional Training Fee	The then-current fee, currently up to $7,500 per week.

The above information has been compiled from the FDD of Glass Doctor. Year of FDD: 2025.
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