Qualicare : Brittany Hawke on Trading Hospital Nursing for a Qualicare Franchise

This testimonial features Brittany Hawke, owner and Care Expert at Qualicare South Island in Victoria, British Columbia. Hawke worked as a hospital home care nurse for eight years before opening her Qualicare franchise seven years ago, and she explains in the video why the brand fit the kind of care she wanted to deliver. Hawke describes her shift away from hospital nursing as a reaction to seeing patients reduced to room numbers and diagnoses. What attracted her to home care — and to Qualicare specifically — was the latitude to know clients individually, learn their backgrounds and passions, and design care plans built around their strengths rather than around a clinical checklist. She walks through a recent case to illustrate how the Qualicare team operates. A client with no family and a thin support network needed a radical surgery; Hawke's team coordinated her hospital admission and prepared her home for discharge — flowers, hospital bed, and a setup ready when she arrived. The result, in Hawke's words, turned a situation that could have been challenging and even dangerous into one the client's visitors described as remarkably comfortable. Throughout the video, Hawke returns to the theme of family — the idea that Qualicare teams behave the way families behave for one another, looking ahead together to identify what would improve quality of life or bring peace of mind. She closes by noting how often, after the very first conversation, families say the Qualicare approach is exactly what they had been looking for.