Mr. Rooter : Joining Mr. Rooter Felt Like Being Adopted by Family
How to use this video
This video features insights from a current franchisee sharing their experience with the Mr. Rooter franchise. As you watch, listen for details about daily involvement, support, and challenges as well as successes. If this perspective resonates, the next step is to request more information and speak directly with the franchisor.
About This Video
In this owner testimonial, Joe and Katie Walters describe the franchising network as being adopted by the world's greatest family. Multi-brand Neighborly owners since 2017, they recall visiting Waco when the company was still the Dwire Group and falling in love with what they saw, even though it did not fit the service business they already ran at the time. The video traces how the opportunity grew with their family. Their son Michael wanted to be in the trades and now serves as their general manager, trained by a tech of the year in Cleveland because no appliance-repair school existed nearby. That cross-brand support, they explain, created lasting cohesion between ownership groups, with some of those Cleveland techs now working for them. The Walters were not business owners when they started, coming from coaching, teaching, and the legal field. They describe how Neighborly answered everything from taxes to branding, offering weekly meetings and even daily ones when asked, and holding them to goals they had not thought to set. Watch the full testimonial, then explore the Mr. Rooter opportunity for yourself.