Aire Serv : Jesse and Allyson Campbell Go From Horse Riding to Aire Serv Ownership
How to use this video
This video features insights from a current franchisee sharing their experience with the Aire Serv franchise. As you watch, listen for details about daily involvement, support, and challenges as well as successes. If this perspective resonates, the next step is to request more information and speak directly with the franchisor.
About This Video
This Aire Serv owner testimonial features Jesse and Allyson Campbell, who run Aire Serv of Palatine in the northwest suburbs of Chicago, Illinois. The interview is structured as a candid conversation about why they chose the franchise route and what the first two years of ownership have actually looked like. The Campbells came into Aire Serv via acquisition — they bought an existing HVAC business and converted it into the franchise system. Jesse addresses the question prospective candidates often ask: why join a franchise if you are simply going to acquire a company? His answer is direct. Acquiring a company gets you the operating shell, but it does not give you the experience needed to run it. The Aire Serv franchise system supplies the operating guidance the Campbells needed to take the acquired business forward. Allyson's background gives the testimonial unusual texture. Before Aire Serv, she spent twenty-seven years riding horses professionally — a career that left her without a traditional business operating background. The Campbells looked specifically for a franchise system that would supply the missing structure rather than expect them to build it from scratch. Aire Serv and the broader Neighborly network felt comfortable to them as a fit. The community of fellow franchise owners is the part of the model the Campbells emphasise most strongly. Whether through RingCentral calls between owners, in-person trips to meet other owners (Jesse mentions driving to Milwaukee), or industry meetings, the peer network has become a meaningful learning resource. Jesse describes it as exponentially valuable — he learns as much in conversations with other owners as he does going into the field with his own technicians. For prospective Aire Serv candidates considering acquisition-into-franchise as their entry path, the Campbells' testimonial is a useful operating reference. This watch page is part of the Aire Serv content series on Franchise Direct.