The Baxter Family Builds a Design Business on the DreamMaker System

In this DreamMaker Bath & Kitchen franchisee video, the Baxter family — Mary, an independent designer with her own crew before DreamMaker; her husband, looking ahead to retirement; and their daughter Courtney, who brings insurance, investment, and legal experience — share why they chose DreamMaker as a startup-stage franchise and what their first months in the system have actually delivered. The trigger for considering DreamMaker was specific. Mary wasn't ready to retire when her husband started thinking about it — she still wanted to be doing design. The brand's Code of Values, drawn from biblical proverbs, is what initially sold the family on looking at DreamMaker. As they evaluated, the system itself made even more sense: a real opportunity to come home, do life with their daughter as a working family, and run a remodeling business backed by an established corporate system. Two operational pieces stand out in the video. The first is supplier relationships. Mary describes calling a vendor on a Friday for a backordered tub coming from California — and having it on Tuesday. Her line is direct: "You've got the best when you sign up with DreamMaker Bath and Kitchen because they've worked really hard to get those types of vendors and they will do anything for you." The second is the bricks-and-mortar design center. Walking customers into a real space — where they can touch materials, see options assembled together, and feel what they're getting — produces an audible exhale of relief from clients who realize they have a team they can trust to handle the project. Mary's closing thought is what makes DreamMaker feel different at startup stage: this is a relationship business, not a transactional one. Clients sold a home and bought another are the same clients who come back fifteen, twenty years later for the next remodel — and increasingly, those next-cycle clients will be Courtney's to serve.