Mobility Plus : Harmar Mobility on Mobility Plus Supplier Collaboration and Field Support

This supplier testimonial features Todd Bick, Vice President of Sales at Harmar Mobility, with more than 15 years at the company. The video is a manufacturer's view of what makes Mobility Plus distinctive among the many franchise networks Harmar supplies. Watch as Todd describes Mobility Plus as a "family organization" with a home-office structure that makes it easy for manufacturers to disperse messaging quickly across the network — a contrast he draws explicitly with other franchises that make manufacturer communication difficult. Hear how Todd characterizes founder Rich Peter's leadership style. He recalls Rich's first phone call and Florida visit to Harmar, when Rich's priority was understanding who he was buying from rather than focusing only on products. Todd describes Rich as genuinely accessible — "whenever I need him, I call him, he answers the phone every time" — running a key family environment, frequently shaking hands, telling stories, and laughing with franchise owners. Discover the advice Todd gives prospective Mobility Plus franchisees. He encourages new operators to invest in understanding their market: who the competing players are, what they sell, what the price points look like. Vendors like Harmar can help with lead generation when needed, but Todd's central message is that operators who build strong vendor relationships and learn the industry deeply — aging-population statistics, fall prevention, risk management — tend to be more successful because they can serve clients better and faster. Watch the section where Todd singles out a Mobility Plus differentiator. Of all the franchise organizations he's worked with, Mobility Plus is the only one that has invested in technical resources who go out into the field to support franchisees. He describes that first-install support as a confidence booster that signals home-office investment in operator success. Todd closes with comments on the transparent partnership culture between Harmar and Mobility Plus: "truly a helpful environment" where both sides acknowledge imperfection and work through challenges as teammates.