Steady business success for a new or established franchise is bound up with the degree to which client and team member relationships are nurtured. Franchises have an especially advantageous position in this area due to brand recognition and loyalty. Delivering value and giving customers and employees a reason to trust your franchise operation in particular are part of developing that brand loyalty and integrating your franchise with it.
What can franchisees consider when building trust within their team is the aim?
Build a relationship with your team one person at a time, and ask questions to locate their expectations and what inspires them. Find out what a trustworthy leader and franchise concept looks like to them and consider the value of the feedback received. Aim to manage and satisfy your team’s expectations on an individual basis.
What makes you as a franchisee and the franchisor in question trustworthy? What is the history of the brand and its basic operating principles? Consider how the overall image of your franchise brand may be influencing how your team views trustworthiness, and how much faith they have in the practices of the business.
If your team views client trust as priority, this creates a standard within the team’s operation, from the outside in. Make it clear that the franchise is built on trust, emphasizing it between team members, and extending that outward touching the client base. Your team members can put confidence in the brand they represent and overall franchise system operations when trust is a consistently applied principle.
The strength of your franchise location in any given area as well as the services or products provided to the community are only as valuable as the foundation on which they stand. Becoming a franchisee means creating a solid working relationship that your team and your community can depend on. For the sake of business, for the sake of healthy interactions, and to inspire loyal teams and customers, be committed to your word and let that be what makes your business shine.