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Home Helpers Integrates Feedback & Expands Care Model

With 15 years of experience and growing, Home Helpers continues to integrate employee and franchisee feedback into the overall direction of the entire franchise system. Having a 42 state-wide presence and 600 locations, the expansion of this franchise is based on valuing input from its many locations and embracing change to continually conform with client needs and industry shifts.

Offering in-home care services while offering outstanding care for families during challenging life events is the aim of Home Helpers. Gradual alterations to the business structure and services offered are inspired by industry changes and individual feedback of those working within franchise locations, each of which serves a pivotal role in the current direction of the franchise.

Further considering client support and satisfaction with the changing industry of home care services stimulates leaders within the franchise to update policy and incorporate additional support services for families. Moving from offering companion care to personal care and now medical care allows Home Helpers as an assertive industry franchise to consolidate care services, centralize the support that families receive, and accelerate the determination of franchisees to offer excellent care to communities.

Founder and CEO Gary Green joined now President Emma Dickison of Home Helpers since 2007 in the pursuit of broadening the franchise’s industry impact while involving stakeholders and franchise locations in any upcoming changes. Changes to company services and policy are focused on a desire to serve families at every stage of the care process. Home Helpers now more thoroughly cares for individuals who are unable to freely sustain themselves without support and streamlines the care process for elderly and ill individuals.

As a model franchise, Home Helpers management leaders and franchisees have directly experienced the importance of collaboration between franchises when changes occur. Embracing change as a mandatory aspect of successful franchising has allowed this franchise system to flourish with doubled revenue seen in the last five years. Franchise leaders listening to clients and actively communicating with franchisees to establish company needs and how to move forward is what keeps franchises in business and thriving.

The leading figures of Home Helpers recognize the vital role that each and every employee and franchisee plays in outlining an effective business strategy. By minimizing unnecessary risks and embracing necessary risks, leaders of the franchise aim to position the company within the home care industry to experience continual growth. Change and growth is only possible when changes affecting how home care is accomplished are integrated into the franchise’s daily operation. This creates overall stability and motivates the progressive nature of the company.

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