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The Inspiring Story Behind Molly Maid

We're always delighted to share an uplifting story from the franchising world with our readers, and we were really impressed with the story of Kristi Mailloux, president of Molly Maid, told in first person recently in the New York Times.

Mailloux recently contributed her life story to the New York Times's The Boss column. We're always saying that life experience is as important work experience when it comes to being successful in franchising, a point which Mailloux proves perfectly. After growing up on a 100-acre farm in Michigan, Mailloux decided she wanted to get a college education. Her dream was to help the lives of others by becoming a mental health therapist. So far, so good, except that she realized along the way that perhaps she wasn't ideally suited to the job. Enter franchising.

While many therapists help people with their lives, she also saw that small businesses could make a difference as well. " I had seen how small businesses could benefit people, so I thought I might be able to help others by working for a franchisor."

Mailloux started working with Service Brands International, which own Molly Maid, and gradually climbed the ladder of franchise success. But that desire to improve the world hasn't gone away. Some cleaning businesses have a bad reputation for underpaying their staff, but Mailloux says that her franchise does every thing it can to look after the well-being of its employees.

"Molly Maid team leaders can make up to $13 an hour, and our employees who are mothers are able to be home for their children in the mornings and afternoons. Many employees stay for years," she says.

Beyond ensuring high standards for staff, Mailloux has adopted the cause of domestic violence as something the franchise would campaign against.

Most interestingly, Mailloux's husband Tom is a refugee from the Detroit auto industry to the world of franchising. He purchased a Mr Hadyman franchise a few years ago, and with both members of the family in franchising, the couple can enjoy true flexibility.

"Nine years ago, my husband, Todd Mailloux, was a supervisor for a manufacturing company related to the auto industry. He wasn’t downsized, but he left and bought a Mr. Handyman franchise. (He would have been laid off from the manufacturing company, however, because it ended up closing.) Todd has flexibility in his schedule and helps with our children when I’m traveling on business."

It's great to see people fulfilling their dreams with franchising.

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