Abbott's Frozen Custard

Scott & Kaity Bagley, Multi-Unit Abbott's Owners

New York

I love running the custard, making sure it is just perfect and getting the store ready for the day. For me, it’s all about the taste and the look a customer gives me when they take their first bite. While I appreciate Scott’s enthusiasm for running the custard, being a mom, I love the flexibility this business provides me. I know I can pick up my daughter from school, or drop her off at her friend’s house. To me that is invaluable.

MaryPat Dauria, Multi-Unit Abbott's Owner

Massachusetts

My husband and I grew up enjoying Abbott’s in Rochester, NY. When we moved to Massachusetts, we quickly realized there were a number of ice cream places but nothing, not even the local farms had anything like Abbott’s Frozen Custard. I had always wanted to open a business of my own after being in the consumer retail industry for 10 years so when we heard Abbott’s was franchising we immediately jumped at the opportunity to bring this 100 year old brand to the Massachusetts market.

Cathy P., Second generation owner of an Abbott's

Webster, NY

Abbott’s has always done three things exceptionally well. They support their franchisees like we are family. There is an incredible amount of time and effort that goes into supporting each store. I know that if I tried to run Cathy’s frozen custard I would fall flat on my face. They are also committed and focused on doing what we do best and sticking to it. When the latest trend was to mix toppings into ice cream on a cold slab, we did not chase it and when frozen yogurt came back from the dead, we did not chase that fad either. Abbott’s HQ has always kept their eye on the ball. Finally, the people we have supporting us are amazing. The team is so helpful, friendly and truly wants us to succeed that it really is a pleasure working with them.